We want you to be happy with every order from Q-Souq. If something is not right, we are here to help.
Return window
You can request a return within 7 days of receiving your order.
Eligible items
- Item must be unused, unwashed and in its original packaging with all tags and accessories.
- Proof of purchase (order number) is required.
Items that cannot be returned
- Lingerie, shapewear and innerwear (for hygiene reasons)
- Personal care items that have been opened or used
- Items damaged through misuse
Damaged, defective or wrong item
If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery with photos or a short video. We will send a replacement or give a full refund at no extra cost to you.
How to request a return
- Message us on WhatsApp at +974 7047 7638 or email qsouqalisbabarqa@gmail.com with your order number and reason.
- We will confirm and arrange pickup or tell you where to send the item.
- Once we receive and check the item, we will process your refund.
Refunds — Cash on Delivery orders
- Refunds for Cash on Delivery orders are processed within 7 working days after we receive and check the returned item.
- Delivery charges will be deducted from the refund amount.
- COD refunds are paid by bank transfer or store credit.
Refunds — Online payments
- Refunded to the original payment method within 5–10 business days after approval.
- Original delivery charges are non-refundable.
If the item was damaged, defective or wrong, we refund the full amount including delivery charges.
Exchanges
Need a different size or color? Contact us within 7 days and we will help with an exchange, subject to availability.